Privacy Policy

Zenflow Connect (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage our AI consulting and automation services — including our AI & Automation Audit and any follow-on implementation services. By accessing and using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information
When you book a service, submit an enquiry, or contact us, we may collect your name, email address, phone number, business name, business revenue details, and billing and payment information.

Business Information
As part of delivering our AI & Automation Audit and consulting services, we may collect information about your business operations, team structure, systems, tools, workflows, and growth goals. This information is used solely to deliver your engagement and is treated as confidential.

Usage Data
We may collect information about how you access and interact with our website, including IP address, browser type, device information, pages visited, time spent on each page, and referring URL.

Session and Consultation Data
With your consent, strategy sessions and calls may be recorded for note-taking and accuracy purposes. Recordings are stored securely and not shared with third parties except as outlined in this policy.

AI Interaction Data
Where AI-powered tools are used as part of service delivery, we may collect interaction data, inputs, and outputs associated with those tools. Any client-facing AI tools deployed as part of an implementation project may collect conversation transcripts, lead information, and engagement data as configured for your business.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data on user interactions. You can control cookies through your browser settings.

2. How We Use Your Information

• To provide services — process bookings, conduct audits, prepare reports, and deliver consulting engagements
• To improve our service quality — refine our methodologies, reporting frameworks, and AI recommendations
• To communicate — send transactional emails, account confirmations, updates, and support responses
• To generate reports — provide performance analytics, engagement metrics, and lead conversion data
• To improve our website and services — analyse usage trends and personalise your experience
• For marketing and promotions — send promotional material and offers. You can opt out at any time

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers, AI platform providers, in response to legal requirements, or in the event of a business transfer or acquisition.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information, including encryption of data in transit, secure storage of business information, consultation notes and call recordings, and access controls limiting who can view your data. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. AI-Specific Data Practices

• Strategy sessions and consultation calls may be recorded with your consent — recordings are stored securely and used only for service delivery and note-taking purposes
• Where AI tools are used in service delivery, anonymised and aggregated interaction data may be used to improve our approaches — personal and business identifiers are removed before any such use
• AI interaction data is retained for the duration of your service agreement plus a reasonable period thereafter
• You are responsible for notifying your clients that they may be interacting with an AI-powered system

6. Your Data Protection Rights

• Access — request access to the personal information we hold about you
• Correction — request corrections to any inaccuracies
• Deletion — request that we delete your personal information, subject to legal obligations
• Opt-out of marketing — follow the unsubscribe link in emails or contact us directly
• Data portability — in some cases, request a copy of your data in a machine-readable format
• Consultation data — request access to or deletion of session recordings, notes, or AI interaction data associated with your engagement

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. International Data Transfers

As a company based in Queensland, Australia, your personal information may be transferred to and stored in servers located outside of your country. By using our services, you consent to these transfers.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page. We encourage you to review this policy periodically.

10. Contact Us